La prévention de la violence en milieu de travail

    *Cette information n’est malheureusement pas disponible en français actuellement.*


    What is Workplace Violence?

    Broad Issue "Any act in which a person is abused, threatened, 
    intimidated or assulted in his/her employment"
    *Canadian Centre For Occupational Health & Safety - Violence in the Workplace Prevention Guide.
    - Threatening Behaviour
    - Verbal or Written Threats
    - Harassment
    - Verbal Abuse
    - Physical Attacks
    Location - All business related functions

    Why Is Workplace Violence an Important Issue?

    Affects all business sectors and occupations
    Compliance to Government Regulation
    Organizational Image
    - Morale of Staff
    - Recruitment of quality Staff-
    - Strained Labour Relations
    Productivity/Cost Organizations
    Vicarious Liability (Due Diligence)


    Assess the need for workplace violence programs in their organization.
    Identify policies, procedures, and processes required to develop workplace violence prevention programs.
    Implement steps to address workplace violence in their organizations.
    Increase awareness of the need for workplace violence programs in your organization.
    Identify exposures to risk and liability in the absence of workplace violence prevention programs.
    Meeting the Needs


    What's Been Done to Meet the Need?

    Government Legislation
    British Columbia
    Provincial Health & Safety
    Interest Groups

    Meeting the Needs

    Each Organization is unique
    Needs Analysis 
    Demographic Risk
    Environmental Risk

    Needs Analysis

    Assessing Risk
    Gathering & Interpreting Information
    Determining Risk Levels

    - Video & Discussion

    Four Key Elements
    Nature of Interactions between employees & public
    Past History
    Attitudes of Employees
    Work Environment
    Action Plan


    Action Plan - Developing a Program
    Seven Key Elements to a Workplace Violence Prevention Program:

    1. Written Policy Statement

    Foundation of WVPP.
    Identify & acknowledge risks of injury to workers resulting from violence.
    State the employer's overall approach to preventing incidents of violence.
    Outline in general terms the responsibilities of managers, supervisors and workers.
    Provide direction from senior managment regarding support for a WVPP.
    Communicate the Policy
    2. Regular Risk Assessment


    Establish time frames for regular risk assesments (After initital assessment).
    Create a procedure for conducting and documenting risk assessments.
    Provide a method by which the results of each risk assessment will be made available to all workers.
    When to update risk assements?
    Material Change in workplace

    Major change in operations
    Major change in physical design
    Signicant change in staffing levels
    Proximity, geography, location changes

    3. Prevention Procedures
    a. Prevention

    Key Aspects



    1. Violence prevention procedures for workers.
    2. Detail work environment changes that will be implemented to prevent incidents of violence.
    3. Direction to staff for safe response methods.
    • Procedures that alter the way employees do their job.
    • Review how employees conduct their work, interact with public.
    • Specific prevention procedures to fit each function.
    • "Reasonable Measures"
    • Examples:
      - Termination
      - Work Alone
      - Sales Calls/Outcalls
      - Deposits/Cash Handling
    1. CPTED
    2. Territoriality
    3. Hierarchy of Space
    4. Access Control
    5. Natural Surveillance
    6. 6. Design/Layout

    b. Incident Response

    Incident Response Protocols

    Based upon risk assessment of most common type of occurences.
    Minimize violence once incident occurs (Containment)
    Key Points

    ]Assign Decision maker for major incidents
    Individual responsibilities
    When and Who will activate 911
    Formal SOP with proper documentation
    Plan Scenarios
    Ensure appropriateness of response
    Violence Response Teams

    4. Employee Training


    1. Conflict Resolution
    2. Bomb Threat
    3. Non Violent Invervention
    4. Defensive Techniques
    5. Robbery Prevention/Response
    6. VRT training


    1. Consultants
    2. Police Service
    3. WCB
    4. OH&S
    5. Special Organizations

    Document Training & Maintain Records

    5. Procedures for Incident & Investigation Documentation

    Incident Reporting & Investigation

    Standard method (Protocol)

    Outline expected action from staff

    Who receives reprts
    Who ensures corrective action
    Standard mechanism for investigation

    Outline how corrective action/s will be implemented

    Medical treatment or referral

    6. Incident Follow-up

    Different from Investigation

    Key Points:

    1. Prevention Procedure effective
    2. New or amended procedures
    3. Response to incident appropriate
    4. Response by management
    5. Additional Training
    6. Investigation corrective action - effective

    WCB or OH&S regulations

    7. Annual Program Review

    Document All Corrective Action

    Key Steps For Organizations
    √ Communicating to all employees
    √ Risk Communication procedure
    √ Confidentiality

    Key Benefits

    A Sound Workplace Violence Prevention Program Will: 
    1. Increase Safety of all employees
    2. Reduce Cost to Organizations

    1. Sick Leave
    2. Turnover
    3. Staff Morale - Productivity
    4. Insurance
    5. Workers Compensation
    6. Vicarious Liability

    3. Image of Organization
    4. Improve Labour Relations

    Next Steps

    1. Workshops
    2. Facilitation and Training of Staff
    3. Consulting Services