What is Workplace Violence?
Broad Issue "Any act in which a person is abused, threatened,
intimidated or assulted in his/her employment"
*Canadian Centre For Occupational Health & Safety - Violence in the Workplace Prevention Guide.
- Threatening Behaviour
- Verbal or Written Threats
- Verbal Abuse
- Physical Attacks
Location - All business related functions
Why Is Workplace Violence an Important Issue?
Affects all business sectors and occupations
Compliance to Government Regulation
- Morale of Staff
- Recruitment of quality Staff-
- Strained Labour Relations
Vicarious Liability (Due Diligence)
Assess the need for workplace violence programs in their organization.
Identify policies, procedures, and processes required to develop workplace violence prevention programs.
Implement steps to address workplace violence in their organizations.
Increase awareness of the need for workplace violence programs in your organization.
Identify exposures to risk and liability in the absence of workplace violence prevention programs.
Meeting the Needs
What's Been Done to Meet the Need?
Provincial Health & Safety
Meeting the Needs
Each Organization is unique
Gathering & Interpreting Information
Determining Risk Levels
- Video & Discussion
Four Key Elements
Nature of Interactions between employees & public
Attitudes of Employees
Action Plan - Developing a Program
Seven Key Elements to a Workplace Violence Prevention Program:
1. Written Policy Statement
Foundation of WVPP.
Identify & acknowledge risks of injury to workers resulting from violence.
State the employer's overall approach to preventing incidents of violence.
Outline in general terms the responsibilities of managers, supervisors and workers.
Provide direction from senior managment regarding support for a WVPP.
Communicate the Policy
2. Regular Risk Assessment
Establish time frames for regular risk assesments (After initital assessment).
Create a procedure for conducting and documenting risk assessments.
Provide a method by which the results of each risk assessment will be made available to all workers.
When to update risk assements?
Material Change in workplace
Major change in operations
Major change in physical design
Signicant change in staffing levels
Proximity, geography, location changes
3. Prevention Procedures
b. Incident Response
Incident Response Protocols
Based upon risk assessment of most common type of occurences.
Minimize violence once incident occurs (Containment)
]Assign Decision maker for major incidents
When and Who will activate 911
Formal SOP with proper documentation
Ensure appropriateness of response
Violence Response Teams
4. Employee Training
1. Conflict Resolution
2. Bomb Threat
3. Non Violent Invervention
4. Defensive Techniques
5. Robbery Prevention/Response
6. VRT training
2. Police Service
5. Special Organizations
Document Training & Maintain Records
5. Procedures for Incident & Investigation Documentation
Incident Reporting & Investigation
Standard method (Protocol)
Outline expected action from staff
Who receives reprts
Who ensures corrective action
Standard mechanism for investigation
Outline how corrective action/s will be implemented
Medical treatment or referral
6. Incident Follow-up
Different from Investigation
1. Prevention Procedure effective
2. New or amended procedures
3. Response to incident appropriate
4. Response by management
5. Additional Training
6. Investigation corrective action - effective
WCB or OH&S regulations
7. Annual Program Review
Document All Corrective Action
Key Steps For Organizations
√ Communicating to all employees
√ Risk Communication procedure
A Sound Workplace Violence Prevention Program Will:
1. Increase Safety of all employees
2. Reduce Cost to Organizations
1. Sick Leave
3. Staff Morale - Productivity
5. Workers Compensation
6. Vicarious Liability
3. Image of Organization
4. Improve Labour Relations
2. Facilitation and Training of Staff
3. Consulting Services