Critical Incident Management: A National Conversation

    Building Trust Through Collaboration and Innovation

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    Critical incidents take place across Canada and around the world daily and carry the potential for significant trauma to a wide circle of people. They happen in remote communities, small towns, and big cities. Although every incident is unique, they often require a multi agency response and unified command structures. They pose significant challenges to responding agencies to provide appropriate assistance efficiently and effectively to victims, survivors, families and first responders.

    This conference will reflect on the work that has been done and is currently being undertaken by governments, police services, first responders, victim serving agencies, community stakeholders, and private industry to prepare for and respond to critical incidents. The presenters will share promising practices, lessons learned, predictable challenges and practical solutions.

    This conference will highlight the importance of partnerships and preplanning and coordinated response strategies that must be in place to ensure a timely and effective response and recovery in the aftermath of such tragedies.

    This event will bring together police and partner critical incident leaders and victim advocates from across Canada for a national conversation about both past incidents as well as what is needed to better prepare for the future.


    Key Objectives

    • Hear keynote addresses and case studies from critical incidents across Canada and internationally.
    • Engage with a wide range of leaders, including police board and community members, about the impacts of major events on their communities.
    • Identify the essential elements of a strategic approach to building an effective victim-centred community response to critical incidents.
    • Explore how technology and advanced information management processes has, and potentially will, impact critical incident management. These include, but are not limited to:
      • Emergency Alerting;
      • Public Safety Broadband;
      • NG 9-1-1;
      • Situational Awareness tools, including drones and video capture/sharing tools, and capabilities; and,
    • Share your critical incident challenges and seek input from other experts in the room.


    Key Audience

    • Police Leaders and Critical Incident Management Practitioners
    • First Responder Agencies (police, fire, paramedics, etc.)
    • Government departments, policy and operational personnel
    • Military and Coast Guard
    • Police Service Board Members
    • Public Safety and Emergency Management Partners from all levels
    • Community Leaders
    • Victims, Victim Serving Agencies/ Advocates
    • Private Sector and Technology Partners